Galley Bay Resort & Spa receives British Airways Holidays accolade in recognition of customer excellence

Galley Bay Resort & Spa is delighted to announce that it has received a British Airways Holidays Customer Excellence Award for 2024. This hotel has been recognised for its outstanding services, facilities and customer experiences, ensuring each guest enjoys a memorable stay and an unforgettable holiday experience. Galley Bay Resort & Spa received an overall score of 4.7/5. Based on unbiased guest reviews.

British Airways Holidays, one of the UK’s leading tour operators, prides itself on taking its customers’ holidays seriously. As such, it uses customer feedback to carefully identify top-rated hotels as part of its commitment to provide high-quality holidays.

Reviews are certified by Feefo, the world’s largest verified buyers review platform. Customers of British Airways Holidays are asked to rate their hotel based on location, service, cleanliness and sleep quality, as well as provide an overall score out of five.

British Airways Holidays gathered 72,408 independent reviews in 2024 and is awarding 893 Customer Excellence Awards across the globe to recognise its top-rated hotels.

Andrew Flintham, Managing Director at British Airways Holidays, said: “We are delighted to recognise and celebrate outstanding hotels that share our commitment to creating unforgettable experiences for our guests. This Customer Excellence Award showcases high quality hotels that we are proud to work with, and helps our customers make the right choice for them, so they can fully embrace their time away and take their holidays seriously.